Excellent customer service! I purchased this house and it already had a warranty from this company back from 2014. The sunroom kept leaking and they kept doing right by repairing it. Even though it wasn't fixed with all that they tried from their knowledge, they finally replaced the flat roof on our sunroom. They do great work and they do RESPOND TO EACH of our calls. Possible that other people that are complaining about them not responding after a windstorm is because they were overwhelmed by how much work they already had. Just my common sense here but if there's a windstorm, they're going to be very busy and overwhelmed. All you need is to give them respect and consideration and in return and they will give you spectacular customer service. When we moved to Amarillo/Canyon area, I noticed people here go over the top with complaints. Personally, I
can't do customer service in this area and I did it for years. Thank goodness I'm medically retired now. I'd like for some people here to live in the city for one year to humble themselves and realize that people aren't machines, we're just humans. Coming from the city myself, I promise you that they really do go above and beyond compared to 100's, if not 1000's, of companies out in the nation. Do yourself a favor and try them out.